Click here for a map of our free delivery area..........Map of free delivery area
Or click here to use our postcode checker to find out delivery
All delivery addresses which are in the shaded area of our local
delivery map are free and are delivered by our own fleet of
Deliveries that fall outside of our free delivery area (see free
delivery map)and within mainland UK - a contracted third party
logistics firm, which we work in partnership with, they will
deliver your order direct to outside your front door. Lead times
for our contracted delivery service will be confirmed with charges
applicable upon receipt of order. Use the postcode checker above to
check for charges.
We do not deliver any orders outside of mainland UK except for
the Channel Islands and Isle Of Wight - please email email@example.com or
telephone 01489 578856 for current prices
3. Other delivery
Sweetdreams / contracted deliverers will not remove existing
pieces of furniture to help make room for newly delivered products.
Likewise, old pieces of furniture will not be taken away. The
customer must take the responsibility to organise the removal and
disposal of unwanted furniture.
Sweetdreams and our contracted deliverers if requested by the
customer will assist the customer in taking the order into the
premises, to the appropriate room. However, prior to delivery
permission must be sought by Sweetdreams and if agreed, both
Sweetdreams / the contractor and the personnel of Sweetdreams / the
contractor will not accept liability for any damage both to the
delivered product and to the customers property, (including all
types of fixtures, fittings and building structure), whilst
assisting the customer with such a request. The customer must
solely take responsibility for this action. Any consequent damage
should fall under the customer's household insurance.
If Sweetdreams agrees to such a request, there will be no
additional charge. It will be expected that the passageway and the
necessary room(s) will have been cleared in order to make way for
Sweetdreams / third party contractors will not assemble any
orders even if requested to do so. The assembly of orders is the
responsibility of the customer.
Customers should assume that the delivery vehicle will be a
long, heavy goods vehicle, -weighing approximately 16.5 tonnes with
a height of 12’6. Therefore it is the responsibility of the
customer to ensure that such a vehicle has legal access to their
property and inform us about any weight, height and parking
restrictions, as well as any difficult access points and un-adopted
roads/ paths in order to help us deliver your order and ensure that
we have made arrangements for the appropriate size of delivery
vehicle to be used.
Failure to disclose this information may result in an aborted
delivery and a delivery charge being levied.
In order to prevent damage to our/ contracted vehicles,
un-adopted roads, paths and tracks will not be taken by delivery
vehicles. Alternative routes must be provided by the customer. back
Within our shaded delivery area most deliveries if done at
scheduled times will be free. For deliveries outside this area a
charge will be levied. This charge is per drop not per item. All
charges will be confirmed following receipt of your order. The
charge for this national delivery service is £49.00 inc vat.
Please Note that some smaller items can often be couriered for a
smaller fee please check with the office for exact charges.
Aborted deliveries will be charged a minimum of £49.00. Please
see our terms and conditions.
Sweetdreams reserves the right to amend the delivery
6. Informing you about
anticipated delivery timescale.
Included on our website are details of the anticipated
manufacturers delivery times. This can be used as an indicator for
how long it will take Sweetdreams to receive the product, if we do
not have such items in stock.
Upon receipt of your order, Sweetdreams will confirm your order,
via e-mail, phone or post if e-mail is unavailable.
Included within this order confirmation will be details of our
stock availability and anticipated delivery timescales.
Where items are in stock at the time of your order we will
endeavour to deliver the item to you within 7- 21 days.
If we need to order direct from the manufacturer as we do not
have the item in stock, the average lead time is 2-6 weeks
depending upon the nature of the item ordered and the
We will keep customers informed if there is any delay on the
anticipated delivery time of goods that has previously been
included within our order confirmation.
7. Tracking of
It may be possible to track your order. Please e-mail
8. Confirming the delivery
Once your product is ready for dispatch either we will contact
you or our contracted delivery service will contact you in order to
arrange a mutually suitable delivery date. back to top
9. Delivery Lead
These are estimated delivery lead times given to us by our
manufacturers. Please note these times are only a guide and may
very slightly depending on the time of the year.